Privacy policy.

Information We Collect

We collect personal data when you use our platform, including:

• Name, email address, and phone number when you request a quote or create an account
• Property addresses and access information you provide for cleaning purposes
• Payment information (processed securely by our payment provider; we do not store card details)
• Usage data and analytics collected via cookies and similar technologies
• Communications you send us via email or contact forms

Use of Your Information

We use your data to provide and improve our services. Specifically:

• Provide and manage our cleaning services and assign cleaners to your bookings
• Process payments and send invoices
• Communicate about your bookings and account
• Send service updates and, where you have consented, marketing communications
• Improve our platform and services through analytics
• Comply with legal obligations under UK law

Our legal bases for processing are: contract performance (to deliver services), legitimate interests (to improve our platform), legal obligation (where required by law), and consent (for marketing).

Disclosure

We do not sell your personal data. We may share data with:

• Cleaners assigned to your bookings (limited to the information needed to complete the clean)
• Payment processors and financial services providers
• Analytics and technology service providers who process data on our behalf
• Law enforcement or regulatory authorities where required by law

All third-party processors are contractually bound to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained for 7 years after the last transaction for accounting and legal purposes. You may request deletion of your data at any time by contacting us; we will honour this unless we have a legal obligation to retain it.

Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erasure (“right to be forgotten”) in certain circumstances
• Restrict or object to our processing of your data
• Data portability: receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at hello@cleanhive.co.uk. We will respond within one calendar month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS), access controls, and regular security reviews. Despite these measures, no method of internet transmission is 100% secure. We encourage you to use a strong, unique password for your account.

Cookies

We use cookies and similar technologies to operate our platform and understand how it is used. You can manage your cookie preferences at any time via our cookie banner or your browser settings. For full details, see our Cookie Policy.

Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us at hello@cleanhive.co.uk and we will delete it promptly.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by email or via a notice on our website. The date at the top of this page indicates when the policy was last revised.

ICO Registration

CleanHive Ltd is registered with the Information Commissioner's Office (ICO) as a data controller. Registration number: [ICO_REGISTRATION_NUMBER]. You have the right to lodge a complaint with the ICO at ico.org.uk if you believe your data has been handled unlawfully.

Contact Us

To exercise your rights under UK GDPR (access, rectification, erasure, restriction, portability, or objection), or for any privacy-related queries, contact us at:

• Email: hello@cleanhive.co.uk
• You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk